Returns & Refunds Policy – KC Container Yard

Last Updated: November 9, 2026

Our Commitment to Transparency

At KC Container Yard, we understand that purchasing a shipping container is a significant investment. Because our products are heavy, oversized industrial assets delivered by freight truck, we have designed this policy to be clear, fair, and compliant with all applicable consumer protection standards.

2. Change of Mind Returns (30-Day Window)

We want you to be confident in your purchase. If you change your mind about a standard, unmodified container, you may request a return within 30 days of the delivery date, provided the following conditions are met:

  • The container has not been modified, altered, or damaged after delivery.

  • The container is in the same condition as it was when delivered.

  • You have retained the original delivery paperwork.

Important: Custom-modified containers, containers that have been painted, or containers that have been damaged on site are not eligible for a change-of-mind return.

3. Damaged, Incorrect, or Misdescribed Units

If a container arrives damaged in transit, is the wrong size/grade, or does not match the description on your invoice, you must notify us within 48 hours of delivery.

To report an issue, you must:

  1. Note the damage on the delivery paperwork before the driver leaves.
  2. Photograph the damage clearly, including the container’s identification number.
  3. Contact us immediately at info@kccontaineryard.com or (816) 404-3218 with the photos and a written description of the issue.

Once we review the evidence, we will offer one of the following remedies at our discretion:

  • Repair: We may arrange for a local technician to repair the specific defect.

  • Replacement: If the damage is severe and a replacement unit is available, we will dispatch a new container.

  • Partial Refund: If the damage is cosmetic but does not affect structural integrity, we may offer a partial refund reflecting the difference in value.

  • Full Refund and Collection: In rare cases where the unit is unsalvageable, we will collect the container and issue a full refund.

4. Return Shipping Costs

  • For Change of Mind Returns: The customer is responsible for all return freight costs. This includes the cost of transporting the container from your site back to our Kansas City terminal. This amount will be deducted from your final refund.

  • For Damaged or Incorrect Units: KC Container Yard will cover the cost of return freight and any replacement delivery.

5. Refund Processing & Method

  • Refund Timeline: Once a return is approved and the container is received back at our terminal (or a repair is completed), refunds are processed within 5–7 business days.

  • Refund Method: Refunds for bank wire transfer payments will be issued via bank wire transfer back to the original originating account. We do not issue refunds via credit card, Zelle, or Chime.

  • Deposits: If you placed a reservation deposit and the return is approved, your deposit will be refunded via the original payment method used for the deposit.

6. Non-Returnable Items

The following items are final sale and are not eligible for return:

  • Custom-modified containers (e.g., containers with added windows, doors, or electrical work).

  • Containers sold explicitly as “As-Is” or “For Parts.”

  • Containers that have been damaged after delivery due to site conditions, misuse, or neglect.

7. How to Initiate a Return

To initiate a return, please contact our customer service team:

  • Email: info@kccontaineryard.com

  • Phone: (816) 404-3218

  • Corporate Office: 1025 W 8th St, Kansas City, MO 64101

Please have your invoice number and delivery date ready. Our team will provide you with a Return Authorization (RA) number and instructions for scheduling the return fre